At [Your Store Name], customer satisfaction is important to us. This Refund & Cancellation Policy explains how cancellations, returns, refunds, and exchanges are handled when you purchase fashion accessories from our website.
By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation Policy
A. Cancellation Before Shipment
You may request order cancellation within 12–24 hours of placing your order, provided the order has not yet been processed or shipped.
To request cancellation, contact us immediately at:
📧 support@yourstore.com
If your cancellation request is approved, a full refund will be issued to your original payment method.
B. Cancellation After Shipment
If the order has already been shipped, it cannot be canceled. However, you may initiate a return after receiving the item, subject to our return eligibility conditions.
2. Return Eligibility
We accept returns under the following conditions:
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The return request is made within 7–14 days of delivery.
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The item is unused and unworn.
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The product is in its original packaging.
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All tags, labels, and accessories are intact.
Due to hygiene reasons, certain items (such as earrings or personal-use accessories) may not be eligible for return unless defective.
We reserve the right to deny returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return:
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Final sale or clearance items
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Gift cards
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Personalized or customized products
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Items marked as “Non-Returnable”
These restrictions help maintain product quality and hygiene standards.
4. Return Process
To initiate a return:
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Email us at returns@yourstore.com
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Provide your order number and reason for return
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Attach photos (if item is damaged or defective)
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Wait for return approval and instructions
Do not send items back without prior approval, as unauthorized returns may not be accepted.
5. Refund Policy
Once your return is received and inspected:
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Approved refunds will be processed within 5–10 business days.
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Refunds are issued to the original payment method.
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Shipping charges are generally non-refundable unless the product is defective or incorrect.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery.
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Provide clear photos of the issue.
We may offer:
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A replacement (subject to availability), or
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A full refund including shipping charges (if applicable).
7. Exchanges
We offer exchanges for eligible products, subject to stock availability.
If the requested replacement item is unavailable, we may offer store credit or a refund instead.
8. Return Shipping Costs
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Customers are generally responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service.
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We are not responsible for lost return shipments.
9. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If the issue persists, email us at support@yourstore.com.
10. Policy Changes
We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with the updated effective date.
11. Contact Information
[Your Store Name]
📧 support@yourstore.com
📍 [Business Address]